Consumer Experience (CX) Guidelines

Guidance page

These guidelines provide examples for how to implement [example].
‣
On this page

Overview

Replace with image block code from 🧱LIVE | 'Global'/synced blocks for CX Guidelines website

Using this model, the stage is made up of several steps:

  • [Step title]

    • [Step description/explanation]

  • [Step title]

    • [Step description/explanation]

For further guidance, see [agency]'s [link].

Wireframes and guidance

icon

Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.

Default example

The following wireframes show a basic example of the [stage process]. Variations can be found in the below sections.

‣
See key requirements and guidelines [update filter options]
‣
See prototype [update iFrame embed link]

Variation example

The following wireframes show examples where/that include [variation].

‣
See wireframes, key requirements and guidelines [update filter options]
‣
See prototype [update iFrame embed link]

Download open source asset

Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for [stage], including:

icon
Download design asset [update filter options]
Item
File
Date released
Version introduced
1CO. Collection and use consents v1.30.0.2024.05.01
1CO. Collection and use consent v1.30.0.2024.05.01.fig
May 1, 2024
1.30.0

For past versions, refer to Change log.

‣
About open source assets

About this page

References

The artefacts on this page were informed by the following sources. [update filter options]

Title
Author
Year
URL
Type
Decision Proposal 127: CX Guidelines for Enhanced Error Handling
DSB
2020
github.com
Consultations
CX Workshop: Error handling
DSB
2020
miro.com
Consultations
Noting Paper 296: Offline Customer Authentication
DSB
2023
github.com
Consultations
Phase 2, Stream 3 Research Report
Tobias
2019
cx.dsb.gov.au
Research
CDR Support Portal: Convention CDS-DC-0015
DSB
2020
cdr-support.zendesk.com
Guidance
CDR Support Portal: Convention CDS-DC-0016
DSB
2020
cdr-support.zendesk.com
Guidance
Security Profile: Authentication Flows
DSB
2022
consumerdatastandardsaustralia.github.io
Guidance
CDR Support Portal: Offline Customer Guidance
ACCC
2022
cdr-support.zendesk.com
Guidance

Last updated

This page was updated @May 1, 2024 [update date]

Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new guidance or changes to existing guidance through the UX guidance Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the Digital ID Support Portal
  • Email your feedback to cx@dsb.gov.au