CX research and other sources that have informed the creation of the CX Guidelines and Standards.
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CX research findings
The research findings in this section are references used to support the development of the standards and guidelines. The references in this table should not be interpreted as requirements. All of the Data Standard Body's reports relating to consumer research and community engagement can be found on CX reports.
All sources
The consultations, research reports and guidance articles in this section are references used to support the development of the standards and guidelines.
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Consultations
Title | Author | Date published | URL |
|---|---|---|---|
Data Standards Body (DSB) | Dec 11, 2025 | ||
Data Standards Body (DSB) | Nov 28, 2025 | ||
Data Standards Body (DSB) | Jun 19, 2025 | ||
Data Standards Body (DSB) | Jun 19, 2025 | ||
Data Standards Body (DSB) | Jun 6, 2025 | ||
Data Standards Body (DSB) | Jun 5, 2025 | ||
Data Standards Body (DSB) | Apr 15, 2025 | ||
Data Standards Body (DSB) | Apr 15, 2025 | ||
Data Standards Body (DSB) | Apr 4, 2025 | ||
Data Standards Body (DSB) | Mar 14, 2025 | ||
Data Standards Body (DSB) | Feb 5, 2025 | ||
Data Standards Body (DSB) | Dec 18, 2024 | ||
Data Standards Body (DSB) | Oct 2, 2024 | ||
Data Standards Body (DSB) | Aug 12, 2024 | ||
The Treasury | Aug 9, 2024 | ||
Data Standards Body (DSB) | Jun 19, 2024 | ||
Data Standards Body (DSB) | Jun 6, 2024 | ||
Data Standards Body (DSB) | Apr 22, 2024 | ||
Data Standards Body (DSB) | Apr 18, 2024 | ||
Data Standards Body (DSB) | Feb 12, 2024 | ||
Data Standards Body (DSB) | Oct 21, 2023 | ||
Data Standards Body (DSB) | Oct 21, 2023 | ||
Data Standards Body (DSB) | Aug 29, 2023 | ||
Data Standards Body (DSB) | Aug 29, 2023 | ||
The Treasury | Aug 25, 2023 | ||
Data Standards Body (DSB) | Jul 26, 2023 | ||
Data Standards Body (DSB) | Mar 17, 2023 | ||
Data Standards Body (DSB) | Jan 24, 2023 | ||
Data Standards Body (DSB) | Dec 7, 2022 | ||
Data Standards Body (DSB) | Dec 6, 2022 | ||
Data Standards Body (DSB) | Nov 26, 2022 | ||
Data Standards Body (DSB) | Nov 3, 2022 | ||
Data Standards Body (DSB) | Oct 20, 2022 | ||
Data Standards Body (DSB) | Nov 4, 2021 | ||
Data Standards Body (DSB) | Aug 4, 2021 | ||
The Treasury | Jul 1, 2021 | ||
Data Standards Body (DSB) | May 21, 2021 | ||
Data Standards Body (DSB) | Apr 26, 2021 | ||
Data Standards Body (DSB) | Feb 26, 2021 | ||
Data Standards Body (DSB) | Feb 15, 2021 | ||
Data Standards Body (DSB) | Feb 15, 2021 | ||
Data Standards Body (DSB) | Feb 15, 2021 | ||
Data Standards Body (DSB) | Feb 9, 2021 | ||
Data Standards Body (DSB) | Feb 9, 2021 | ||
Data Standards Body (DSB) | Jan 29, 2021 | ||
Data Standards Body (DSB) | Dec 4, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Australian Competition and Consumer Commission (ACCC) | Nov 18, 2020 | ||
Office of the Australian Information Commissioner (OAIC) | Aug 1, 2020 | ||
Data Standards Body (DSB) | May 21, 2020 | ||
Data Standards Body (DSB) | Aug 1, 2019 | ||
Data Standards Body (DSB) | Aug 1, 2019 |
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Research
Title | Author | Date published | URL |
|---|---|---|---|
University of South Australia | Aug 8, 2024 | ||
Data Standards Body (DSB) | Jul 26, 2023 | ||
Data Standards Body (DSB) | Jun 21, 2023 | ||
Data Standards Body (DSB) | May 28, 2023 | ||
Data Standards Body (DSB) | Dec 15, 2022 | ||
Data Standards Body (DSB) | Dec 15, 2022 | ||
PwC's Indigenous Consulting and the Centre for Inclusive Design (PIC) | Oct 31, 2022 | ||
PwC's Indigenous Consulting and the Centre for Inclusive Design (PIC) | Jul 30, 2022 | ||
Data Standards Body (DSB) | Apr 4, 2022 | ||
Consumer Policy Research Centre (CPRC) | Apr 1, 2022 | ||
Consumer Policy Research Centre (CPRC) | May 1, 2021 | ||
Consumer Policy Research Centre (CPRC) | Dec 1, 2020 | ||
Consumer Policy Research Centre (CPRC) | Sep 1, 2020 | ||
Data Standards Body (DSB) | Aug 31, 2020 | ||
Data Standards Body (DSB) | Aug 31, 2020 | ||
Data Standards Body (DSB) | Aug 31, 2020 | ||
Data Standards Body (DSB) | Aug 31, 2020 | ||
Data Standards Body (DSB) | Aug 31, 2020 | ||
GippsTech | Jul 31, 2019 | ||
Greater than X | Jul 31, 2019 | ||
Tobias | Jul 31, 2019 | ||
Data Standards Body (DSB) | Jul 31, 2019 | ||
Tobias | Feb 28, 2019 |
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Guidance
Title | Author | Date published | URL |
|---|---|---|---|
Australian Competition and Consumer Commission (ACCC) | Mar 10, 2026 | ||
Australian Competition and Consumer Commission (ACCC) | Mar 10, 2026 | ||
Data Standards Body (DSB) | Apr 15, 2025 | ||
Australian Competition and Consumer Commission (ACCC) | Feb 4, 2025 | ||
Australian Competition and Consumer Commission (ACCC) | Dec 20, 2024 | ||
Australian Competition and Consumer Commission (ACCC) | Dec 20, 2024 | ||
Australian Competition and Consumer Commission (ACCC) | Jul 9, 2024 | ||
Data Standards Body (DSB) | Jun 28, 2024 | ||
Office of the Australian Information Commissioner (OAIC) | Jun 25, 2024 | ||
Office of the Australian Information Commissioner (OAIC) | Jan 15, 2024 | ||
Office of the Australian Information Commissioner (OAIC) | Jan 15, 2024 | ||
Australian Competition and Consumer Commission (ACCC) | Dec 18, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 20, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 20, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 20, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 20, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 10, 2023 | ||
Office of the Australian Information Commissioner (OAIC) | Nov 10, 2023 | ||
Data Standards Body (DSB) | Mar 16, 2023 | ||
Australian Competition and Consumer Commission (ACCC) | Apr 6, 2022 | ||
Data Standards Body (DSB) | Jan 1, 2022 | ||
Australian Competition and Consumer Commission (ACCC) | Mar 23, 2021 | ||
Office of the Australian Information Commissioner (OAIC) | Jan 1, 2021 | ||
Data Standards Body (DSB) | Dec 22, 2020 | ||
Data Standards Body (DSB) | Dec 22, 2020 | ||
Data Standards Body (DSB) | Jan 1, 2019 |
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Other
Title | Author | Date published | URL |
|---|---|---|---|
Office of the Australian Information Commissioner (OAIC) | Aug 1, 2023 | ||
Australian Bureau of Statistics (ABS) | Aug 27, 2021 | ||
Australian Bureau of Statistics (ABS) | Jul 7, 2021 | ||
Australian Bureau of Statistics (ABS) | Jul 7, 2021 | ||
Australian Bureau of Statistics (ABS) | Jun 29, 2021 | ||
Australian Bureau of Statistics (ABS) | Jun 29, 2021 | ||
Australian Bureau of Statistics (ABS) | Apr 23, 2021 | ||
Australian Bureau of Statistics (ABS) | Jan 14, 2021 | ||
W3C Web Accessibility Initiative | Jan 1, 2021 | ||
Australian Government Style Manual | Jan 1, 2021 | ||
Australian Charities and Not-for-profits Commission | Jan 1, 2021 | ||
Australian Digital Inclusion Index | Jan 1, 2020 | ||
Australian Bureau of Statistics (ABS) | Oct 24, 2019 | ||
Australian Bureau of Statistics (ABS) | Aug 31, 2018 | ||
Australian Bureau of Statistics (ABS) | Aug 3, 2016 | ||
Australian Bureau of Statistics (ABS) | Jan 1, 2016 | ||
Australian Bureau of Statistics (ABS) | Feb 26, 2015 | ||
Australian Bureau of Statistics (ABS) | Mar 11, 2014 | ||
W3C Web Accessibility Initiative | Jul 1, 2005 | ||
Nielsen Norman Group (NNG) | Apr 24, 1994 | ||
Nielsen Norman Group (NNG) | Apr 24, 1994 | ||
Nielsen Norman Group (NNG) | Apr 24, 1994 | ||
Nielsen Norman Group (NNG) | Apr 24, 1994 |
Last updated
This page was updated @Sep 26, 2024
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