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Consumer Experience (CX) Guidelines

Redirect to App

These guidelines provide examples for where the consumer authenticates using the data holder’s app.
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On this page

Overview

Redirect to App provides a faster, safer and more convenient way for consumers to authenticate with a data holder before sharing their CDR data. When a consumer has their data holder’s app installed on their device, this flow streamlines authentication and improves security while also reducing friction.

To support this, data holders must use a separate issuer identifier for each app they provide — as set out in the Authentication Flows section of the Security Profile Standards and the Decision 369 Explanatory Document. In some cases, this may mean using different identifiers for different customer groups, e.g. retail vs. business customers. Where data holders offer multiple apps across lines of business, each brand must be represented independently in the CDR Register so ADRs can direct consumers to the correct app during consent.

Data holders should align these choices with how consumers already interact with their services and brands across existing digital channels.

All data holders and data recipients must implement the relevant redirect to app and authentication standards by 10 May 2027. If implemented prior to this date, CDR participants will also need to meet other relevant standards, including Fallback Authentication Flows, unless otherwise stated.

Wireframes and guidelines

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Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.

The following wireframes show a basic example of Redirect to App.

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See key requirements and guidelines
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See prototype

Download open source asset

Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Redirect to App.

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Download design asset
Item
File
Date released
Version introduced
2AU1. Redirect to App v1.36.0.2026.03.18
2AU1. Redirect to App v1.36.0.2026.03.18.fig
Mar 18, 2026
1.36.0

For past versions, refer to Change log.

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About open source assets

About this page

References

The artefacts on this page were informed by the following sources.

Title
Author
Date published
URL
Type
CDR Support Portal: Brands in the CDR ecosystem
Australian Competition and Consumer Commission (ACCC)
Mar 10, 2026
cdr-support.zendesk.com
Guidance
Change Request 715: CX Guidelines | Changes stemming from CD376 (White label brand arrangements)
Data Standards Body (DSB)
Dec 11, 2025
github.com
Consultations
Consultation Draft 376 - White label brand arrangements - Draft Standards
Data Standards Body (DSB)
Nov 28, 2025
github.com
Consultations
Change Request 700: CX Guidelines | Redirect to App (R2A) CX Guidelines Changes
Data Standards Body (DSB)
Jun 5, 2025
github.com
Consultations
Consultation Draft 369: Redirect to App - Draft Standards
Data Standards Body (DSB)
Apr 4, 2025
github.com
Consultations
Decision Proposal 327: Authentication Uplift Phase 1
Data Standards Body (DSB)
Aug 29, 2023
github.com
Consultations
Noting Paper 326: Authentication Uplift Context
Data Standards Body (DSB)
Aug 29, 2023
github.com
Consultations
Authentication Uplift - Comparison Report
Data Standards Body (DSB)
Jun 21, 2023
cx.dsb.gov.au
Research
Noting Paper 296: Offline Customer Authentication
Data Standards Body (DSB)
Mar 17, 2023
github.com
Consultations
App/Browser-to-App Research Report
Data Standards Body (DSB)
Dec 15, 2022
cx.dsb.gov.au
Research
Noting Paper 280: The CX of Authentication Uplift
Data Standards Body (DSB)
Dec 7, 2022
github.com
Consultations

Last updated

This page was updated @Sep 22, 2025

Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
  • Email your feedback to cx@dsb.gov.au
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