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Consumer Experience (CX) Guidelines

Consumer Experience (CX) Guidelines

Helping organisations provide consumers with intuitive, informed, and trustworthy data sharing experiences.
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New URL @December 2, 2024

The CX guidelines have been re-launched on a new domain: cx.dsb.gov.au

For more information, refer to Change log: Consumer Experience (CX) Guidelines

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Announcements

Overview

Change log

CX Checklist Updated

Open Source Assets Updated

CX reports

The Consent Flow Updated

See all other Overview pages

Consent

Pre-consent New

Collection and use consents Updated

Disclosure consents

Accredited person disclosure consents Updated

Trusted Adviser disclosure consents Updated

Insight disclosure consents Updated

Business consumer disclosure consents Updated

Amending consents Updated

Authenticate

Redirect to App New

Fallback Authentication Framework New

Redirect to Web with One Time Password Updated

Authorise

Authorisation to disclose Updated

Amending authorisations Updated

Authorisation to disclose joint account data

Consent Management

Consent Management (Data holder)

Authorisations

Withdrawal

Account permissions

Secondary Users

Joint account disclosure option management service

Consent Management (Data recipient)

Collection and use consents Updated

Disclosure consents

Withdrawal Updated

Notifications

CDR Receipts

90-day Notifications

Joint account notification settings

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A note on CX Guidelines

The CX Guidelines provide optional examples of CDR key requirements and recommendations to help organisations build best practice consent models.

Wireframe designs do not necessarily prescribe how to put key requirements into effect, but the rules require CDR participants to have regard to the CX guidelines (see rules 4.10(1)(a)(ii) and 4.22(b)). Aligning with these guidelines is recommended to support a consistent and familiar CDR ecosystem that consumers can trust.

CDR Participants should also refer to the CDR Rules, data standards, and privacy guidelines for a complete view of obligations to facilitate compliance.

Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
  • Email your feedback to cx@dsb.gov.au
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Quick links to CX Guidelines:

OverviewConsentAuthenticateAuthoriseConsent ManagementNotifications
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→ cx@consumerdatastandards.gov.au → cx.dsb.gov.au | dsb.gov.au

The Consumer Data Standards Program is part of Treasury. Copyright © Commonwealth of Australia 2023. The information provided on this website is licensed for re-distribution and re-use in accordance with Creative Commons Attribution 4.0 International (CC-BY 4.0) Licence.
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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.