Notifications

This page provides guidance for various CDR notification requirements

New URL @December 2, 2024

The CX guidelines have been re-launched on a new domain: cx.dsb.gov.au

For more information, refer to Change log: Consumer Experience (CX) Guidelines

Overview

This section covers CDR receipts, 90-day notifications and joint account notifications.

CX Guidelines for Notifications

A CDR receipt must be given as soon as practicable after a consumer gives, amends or withdraws a consent. These guidelines show examples of how a data recipient may implement CDR receipts. Read more about CDR Receipts.

CDR consumer must be notified by the data recipient that they still have active consent(s) on a regular basis if they have not recently engaged with their CDR consents. These guidelines show examples of how a data recipient may implement 90-day notifications. Read more about 90-day notifications.

These guidelines show examples of how data holders may provide alternative notification schedules for joint account holders. Read more about Joint account notification settings.

Last updated

This page was updated @February 27, 2025

Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

• Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
• Request new Standards or changes to existing Standards through the Standards Maintenance process
• Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
• Email your feedback to cx@dsb.gov.au