Redirect to Web with One Time Password

This section shows examples of the Redirect to Web with One Time Password flow, where the consumer inputs an identifier and a One Time Password (OTP) to authenticate with their data holder.

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On this page

Overview

A high level example of Redirect to Web with One Time Password authentication flow, including User Identifier and One Time Password.

The Redirect to Web with One Time Password authentication flow can be presented as two steps:

User identifier

At this step, the consumer will be able to enter their user identifier for verification with the data holder.

One Time Password

At this step, the consumer will be able to enter a One Time Password to authenticate and securely connect to the data holder.

Wireframes and guidelines

Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.

The following wireframes also include guidance for ‘offline customers’, who are eligible energy consumers without online access to their energy account(s). For more information please refer to the Offline Customer Guidance on our CDR Support Portal.

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See key requirements and guidelines

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See prototype

Download open source asset

Open source design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Redirect to Web with One Time Password.

Download design asset

Item	File	Date released	Version introduced
2AU. Redirect to Web with One Time Password v1.36.0.2026.03.18	2AU. Redirect to Web with One Time Password v1.36.0.2026.03.18.fig	Mar 18, 2026	1.36.0

For past versions, refer to Change log.

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About open source assets

About this page

References

The artefacts on this page were informed by the following sources.

Title	Author	Date published	URL	Type
CDR Support Portal: Brands in the CDR ecosystem	Australian Competition and Consumer Commission (ACCC)	Mar 10, 2026	cdr-support.zendesk.com	Guidance
Change Request 715: CX Guidelines \| Changes stemming from CD376 (White label brand arrangements)	Data Standards Body (DSB)	Dec 11, 2025	github.com	Consultations
Consultation Draft 376 - White label brand arrangements - Draft Standards	Data Standards Body (DSB)	Nov 28, 2025	github.com	Consultations
Change Request 700: CX Guidelines \| Redirect to App (R2A) CX Guidelines Changes	Data Standards Body (DSB)	Jun 5, 2025	github.com	Consultations
Consultation Draft 369: Redirect to App - Draft Standards	Data Standards Body (DSB)	Apr 4, 2025	github.com	Consultations
Noting Paper 296: Offline Customer Authentication	Data Standards Body (DSB)	Mar 17, 2023	github.com	Consultations
One Time Password Research Report	Data Standards Body (DSB)	Dec 15, 2022	cx.dsb.gov.au	Research
CDR Support Portal: Offline Customer Guidance	Australian Competition and Consumer Commission (ACCC)	Apr 6, 2022	cdr-support.zendesk.com	Guidance
Security Profile: Authentication Flows	Data Standards Body (DSB)	Jan 1, 2022	consumerdatastandardsaustralia.github.io	Guidance
CDR Support Portal: Convention CDS-DC-0015	Data Standards Body (DSB)	Dec 22, 2020	cdr-support.zendesk.com	Guidance
CDR Support Portal: Convention CDS-DC-0016	Data Standards Body (DSB)	Dec 22, 2020	cdr-support.zendesk.com	Guidance
CX Workshop: Error handling	Office of the Australian Information Commissioner (OAIC)	Aug 1, 2020	miro.com	Consultations
Decision Proposal 127: CX Guidelines for Enhanced Error Handling	Data Standards Body (DSB)	May 21, 2020	github.com	Consultations
Phase 2, Stream 3 Research Report	Tobias	Jul 31, 2019	cx.dsb.gov.au	Research

Last updated

This page was updated @Sep 22, 2025

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