This section provides guidelines for data holder dashboards, where consumers manage their authorisations.
Overview
The consumer dashboard enables a consumer to review and manage their authorisations, which are also referred to as sharing arrangements in some consumer-facing designs.
The consumer dashboard allows consumers to see a list of all the CDR participants they are sharing data with, and the specific sharing arrangements they have with them.
Wireframes and guidelines
Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.
Default example
The following wireframes show a basic example of a data holder dashboard. Variations can be found in the below sections.
Single occasion disclosure
The following wireframes show an example of how authorisations for single occasion and on-going collection may be displayed in data holder dashboards.
Amended authorisations
The following wireframes show an example of how data holders can provide information for previous authorisations on the consumer dashboard.
Offline customers
‘Offline customers’ are eligible energy consumers without online access to their energy account(s). The following wireframes show one example for how to implement consumer dashboards for ‘offline customers’.
This example is not prescriptive, and data holders may choose to offer and provide dashboards to offline customers using alternative methods. It is at the data holder's discretion to determine the actual process of providing a dashboard to an offline customer for the purposes per rule 2.3(2).
For more information, refer to the CDR Support Portal article on Offline Customer Guidance.
Joint accounts
The following wireframes show an example of how authorisation arrangements containing joint accounts should be displayed on the dashboards of:
- Account holder A (AH-A), the initiating account holder. AH-A is the ‘requester’ as described in CDR Rule 1.7(1).
- Account holder B (AH-B), the non-initiating account holders. AH-B is the ‘relevant account holder’ as described in CDR Rule 4A.3(b)(ii).
The wireframes show two scenarios, where an arrangement contains either:
- one or more joint accounts that are actively sharing data
- all joint accounts are not actively sharing data
Download open source asset
Open source design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for the data holder dashboard, including:
- Default example
- Single occasion disclosure
- Amended authorisations
- Offline customers
- Joint accounts
Item | File | Date released | Version introduced |
|---|---|---|---|
5CM1. Authorisations v1.35.0.2025.09.23 | 5CM1. DH Authorisations v1.35.0.2025.09.23.fig | September 23, 2025 | 1.35.0 |
For past versions, refer to Change log.
About this page
References
The artefacts on this page were informed by the following sources.
Title | Author | Date published | URL | Type |
|---|---|---|---|---|
Consumer Data Right Rules: consent and operational enhancement amendments consultation | The Treasury | August 9, 2024 | treasury.gov.au | Consultations |
Guide to developing a CDR policy | Office of the Australian Information Commissioner (OAIC) | June 25, 2024 | oaic.gov.au | Guidance |
Draft CX Guidelines (DH Dashboards - Amending Authorisations) | Data Standards Body (DSB) | April 18, 2024 | mailchi.mp | Consultations |
Privacy Safeguard 1 | Office of the Australian Information Commissioner (OAIC) | November 20, 2023 | oaic.gov.au | Guidance |
Privacy Safeguard 10 | Office of the Australian Information Commissioner (OAIC) | November 20, 2023 | oaic.gov.au | Guidance |
Decision Proposal 334: Data Holder Dashboards | Data Standards Body (DSB) | October 21, 2023 | github.com | Consultations |
CDR Support Portal: Authorisation States for Joint Account and Secondary User Sharing | Data Standards Body (DSB) | March 16, 2023 | cdr-support.zendesk.com | Guidance |
Change Request 557: Withdrawal of a SUI by an Account Holder leaving an "Empty" Authorisation | Data Standards Body (DSB) | November 26, 2022 | github.com | Consultations |
CDR Support Portal: Offline Customer Guidance | Australian Competition and Consumer Commission (ACCC) | April 6, 2022 | cdr-support.zendesk.com | Guidance |
Noting Paper 157: CX Standards Arising from v2 Rules | Data Standards Body (DSB) | January 29, 2021 | github.com | Consultations |
Draft v2 Rules consultation (see concept 7.5 Data Holder Dashboard) | Australian Competition and Consumer Commission (ACCC) | November 18, 2020 | accc.gov.au | Consultations |
CX Workshop: Manage and withdraw | Data Standards Body (DSB) | August 1, 2019 | web.archive.org | Consultations |
Phase 2, Stream 1 Research Report | GippsTech | July 31, 2019 | cx.dsb.gov.au | Research |
Phase 2, Stream 3 Research Report | Tobias | July 31, 2019 | cx.dsb.gov.au | Research |
Phase 1, Research Report | Tobias | February 28, 2019 | cx.dsb.gov.au | Research |
Technical Standards: Request Object | Data Standards Body (DSB) | January 1, 2019 | consumerdatastandardsaustralia.github.io | Guidance |
10 Usability Heuristics for User Interface Design (Flexibility and efficiency of use) | Nielsen Norman Group (NNG) | April 24, 1994 | nngroup.com | Other |
Last updated
This page was updated @September 23, 2025
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