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Consumer Experience (CX) Guidelines
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CX Checklist

CX Checklist

The CX Checklist is a complete list of items referenced in the CX Guidelines, including relevant rules, privacy safeguards, and data standards (CX and technical).
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On this page
  • About CX Checklist
  • Download CX Checklist files
  • CX Checklist (web version)
  • Last updated

About CX Checklist

The CX Checklist is a complete list of items referenced in the CX Guidelines, including relevant rules, privacy safeguards, and data standards (CX and technical). This list has been created for the purposes of assisting implementation and compliance, but should not be seen as a complete list of CDR Participant obligations. For a complete view of obligations, CDR Participants should also refer to the CDR Rules, data standards, and privacy guidelines. See something wrong? Let us know at cx@dsb.gov.au

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Read first CX Checklist attributes
  • Area refers to the stage in the consumer journey, such as Pre-consent, Consent, Authenticate, Authorise, or Consent Management.
  • Focus area refers to a specific theme in each stage (e.g. 01. User Identifier).
  • Checklist ref contains a unique reference number for the item.
    • The first values refer to the Area (e.g. 0DL.xx.xx for data language; 2AU.xx.xx for authentication).
    • The second set values refer to the Focus area (e.g. xxx.01.xx).
    • The last values refer to the annotation number used on the wireframe, where available (e.g. xxx.xx.02; wireframes are linked to in the Example column).
  • Type refers to the source of the statement: Rules, Standards and Guidelines.
  • Participant refers to the relevant CDR Participant for the item.
  • Requirement level refers to the level of obligation. For the data standards, the key words MUST, MUST NOT, SHOULD, SHOULD NOT, and MAY are to be interpreted as described in RFC2119. CX Guidelines provide optional examples and recommendations; as such, a MAY is used to denote a CX Guideline for the purposes of this checklist regardless of the language used in the guideline statement.
  • Statement refers to the relevant requirement or recommendation as articulated in the rules, standards, or guidelines.
  • References points to the requirement itself, or its location; typically a rule, standard, or research.
  • Example links to the relevant artefact, such as the CX Guideline page, which includes wireframes of example implementations, or a table in the case of data language standards.
  • Version introduced refers to the version of the data standards that was current when the item was introduced to the CX Guidelines, starting from version 1.4.0. Items noted as introduced in 1.4.0 or earlier are requirements that exist in v1.4.0 of the CX Guidelines (PDF).
  • Date introduced refers to the specific date the item was introduced to the CX Checklist, using August 2020 as a starting point (when v1.4.0 was introduced). The date will typically be the date of the version release, but some new items may not constitute a standards change (e.g. a revised wireframe or rules change) and as such may not align with standards versioning.
  • Date modified refers to when an existing CX Checklist entry was updated, which is not necessarily the date the corresponding requirement (Rule, Standard or Guideline) was changed.
  • Status refers to whether the item is active or has been retired from the CX Guidelines. An 'active' item is applicable and current. A 'retired' item may be labelled as such because it no longer applies, has been merged with another item, or has been removed from the CX Guidelines. A 'retired' item may still be a requirement. These statuses are used in the live CX Checklist and CSV to highlight changes between versions of the CX Guidelines.

Download CX Checklist files

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Download CX Checklist

Note: The CX Checklist may appear different depending on the program used. Please use the program's features or adjust cells so that all content is displayed.

Item
File
Date released
Version introduced
CX Checklist v1.36.0.2026.03.19
CX_Checklist_v1.36.0.2026.03.19.xlsCX_Checklist_v1.36.0.2026.03.19.csv
Mar 19, 2026
1.36.0

For past versions, refer to Change log.

CX Checklist (web version)

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This checklist is updated on an ongoing basis

The web version was last updated @Sep 26, 2025. For more details, view Change log.

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This web checklist is incomplete.

Due to a technical issue, we cannot currently display the full CX Checklist in the web version. To view the full checklist, please download the CX Checklist.

Accessibility

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Accessibility

Data language

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Area
Focus area
Checklist ref
Type
Participant
Requirement level
Statement
Reference
Example
Version introduced
Date introduced
Date modified
Status
0AC. Accessibility
00. Accessibility

0AC.00.

CX Standard
Data HolderData Recipient
MUST

At a minimum, all CDR participants MUST seek to comply with accessibility guidelines throughout the Consent Model. These standards SHOULD be assessed, tested, and refined further by accessibility consultants directly involved in implementation.

Accessibility Standards, Accessibility

1.4.0 or earlier

12 August 2020 or earlier

Active
0AC. Accessibility
01. Content distinction

0AC.01.

CX Standard
Data HolderData Recipient
MUST

Data recipients and data holders MUST seek to have all aspects of the Consent Model comply with WCAG 1.4. This will make it easier to see and hear content, including separate foreground information from the background.

Accessibility Standards, Accessibility: Content distinction

1.4.0 or earlier

12 August 2020 or earlier

Active
0AC. Accessibility
02. Keyboard functionality

0AC.02.

CX Standard
Data HolderData Recipient
MUST

Data recipients and data holders MUST seek to have all aspects of the Consent Model comply with WCAG 2.1. This will make all functionality available from a keyboard.

Accessibility Standards, Accessibility: Keyboard functionality

1.4.0 or earlier

12 August 2020 or earlier

Active
0AC. Accessibility
03. Pointer interactions

0AC.03.

CX Standard
Data HolderData Recipient
MUST

Data recipients and data holders MUST seek to have all aspects of the Consent Model comply with WCAG 2.5. This will make it easier to operate functionality using various input devices.

Accessibility Standards, Accessibility: Pointer interactions

1.4.0 or earlier

12 August 2020 or earlier

Active
0AC. Accessibility
04. Reading experience

0AC.04.

CX Standard
Data HolderData Recipient
MUST

Data recipients and data holders MUST seek to have all aspects of the Consent Model comply with WCAG 3.1. This will make text content readable and understandable.

Accessibility Standards, Accessibility: Reading experiences

1.4.0 or earlier

12 August 2020 or earlier

Active
0AC. Accessibility
05. Input assistance

0AC.05.

CX Standard
Data HolderData Recipient
MUST

Data recipients and data holders MUST seek to have all aspects of the Consent Model comply with WCAG 3.3. This will help users avoid and correct mistakes.

Accessibility Standards, Accessibility: Input assistance

1.4.0 or earlier

12 August 2020 or earlier

Active

Last updated

This page was updated @Sep 26, 2025

Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
  • Email your feedback to cx@dsb.gov.au
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Quick links to CX Guidelines:

Overview

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Authenticate

Authorise

Consent Management

Notifications

Accessibility statement

→ cx@dsb.gov.au → cx.dsb.gov.au | cds.gov.au

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