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Consumer Experience (CX) Guidelines

Account permissions

This section covers disclosure option management service for joint accounts and secondary user instruction withdrawal.
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Overview

Data holders must:

  • Provide eligible joint account holders with an online service to manage their joint account disclosure options. This is referred to as the disclosure option management service (DOMS); and
  • Provide relevant account users with online services to manage data sharing authorities and preferences for joint accounts, secondary users, partnerships, and non-individuals.

Data holders may consider providing a centralised location for managing various CDR account permissions. This could, for example, allow a consumer to:

  • access and manage their joint accounts;
  • make and withdraw secondary user instructions; and
  • manage nominated representatives and permissions for partnerships and non-individuals.

DOMS could be accessible from this location and in relation to the consumer dashboard.

The account permissions guidelines reference key rules, standards, and recommendations for:

  • DOMS for joint accounts; and
  • secondary user instruction withdrawal.

Certain recommendations and design patterns for joint accounts and secondary users contain elements that can be applied to multi-party accounts more broadly.

Consent Management is the final stage of
Consent Management is the final stage of The Consent Model. This is a high level example of the relationship between Consent Management and Account permissions.

CX Guidelines for account permissions

Secondary Users

These guidelines provide examples for how account holders may change the sharing rights for other account users. Read more about Secondary Users.

Joint account disclosure option management service

These guidelines provide examples for how joint account holders may change or remove their disclosure options. Read more about Joint account disclosure option management service.

Last updated

This page was updated @March 17, 2022

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Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
  • Email your feedback to cx@dsb.gov.au
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