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Consumer Experience (CX) Guidelines

Joint account notification settings

These guidelines show examples for how data holders may provide alternative notification schedules for joint account holders.
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On this page

Overview

CDR Rule 4A.14(3) requires data holders to:

(a) provide for alternative notification schedules (including reducing the frequency of notifications or not receiving notifications) and

(b) give each joint account holder a means of selecting such an alternative, and of changing an election.

Alternative settings under rule 4A.14(3) only apply to the following notifications in 4A.14(1): 

  1. The requester has given, amended, or withdrawn an authorisation
  2. Expiration of an authorisation 
  3. A relevant account holder hasn’t given approval within a specified time frame
  4. A relevant account holder has withdrawn an approval

The guidelines in this section show examples for how to implement requirements for providing alternative notification schedules. For further guidance, see ACCC's joint account implementation guidance.

Wireframes and guidelines

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Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.

The following wireframes show two example pathways for providing alternative notification schedules.

  • In pathway 1, an account holder changes their joint account notification settings via the data holder settings options.
  • In pathway 2, the relevant account holder (account holder B or AH-B) changes their joint account notification settings via an authorisation notification.
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See key requirements and guidelines
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See prototype for Pathway 1
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See prototype for Pathway 2

Download open source asset

Open source design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Joint account notification settings.

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Download design asset
Item
File
Date released
Version introduced
5CM5. Joint account notification settings v1.35.0.2025.09.25
5CM5. Joint account notification settings v1.35.0.2025.09.25.fig
Sep 25, 2025
1.35.0

For past versions, refer to Change log.

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About open source assets

About this page

References

The artefacts on this page were informed by the following sources.

Title
Author
Date published
URL
Type
Change Request 691: CX Guidelines | Expanding Amending BCDC CX Guidelines
Data Standards Body (DSB)
Apr 15, 2025
github.com
Consultations
Joint account implementation guidance
Australian Competition and Consumer Commission (ACCC)
Feb 4, 2025
www.cdr.gov.au
Guidance
Noting Paper 207: Draft v3 Rules Analysis | Anticipated Data Standards
Data Standards Body (DSB)
Aug 4, 2021
github.com
Consultations
Draft v3 Rules consultation
The Treasury
Jul 1, 2021
treasury.gov.au
Consultations
Design Paper 176: an ‘opt-out’ data sharing model for joint accounts in the banking and energy sectors
Data Standards Body (DSB)
Apr 26, 2021
github.com
Consultations
Decision Proposal 162: CX Standards | Joint Accounts (see concept Notification Settings)
Data Standards Body (DSB)
Feb 15, 2021
github.com
Consultations
Phase 3, Round 3 Research Report
Data Standards Body (DSB)
Aug 31, 2020
cx.dsb.gov.au
Research
CX Workshop: Joint Accounts
Data Standards Body (DSB)
Aug 1, 2019
miro.com
Consultations

Last updated

This page was updated @Sep 25, 2025

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Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

  • Request new Guidelines or changes to existing Guidelines through the CX Guidelines Consultation process
  • Request new Standards or changes to existing Standards through the Standards Maintenance process
  • Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
  • Email your feedback to cx@dsb.gov.au
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