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CX Guidelines

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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Consumer Experience (CX) Guidelines
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00. Authenticate - general

00. Authenticate - general

Checklist ref

2AU.00.24

Area
2AU. Redirect to Web with OTP
Wireframe ref

24

Type
CX Guideline
Requirement level
MAY
Participant
Data Holder
Statement

‘Offline customers’ are eligible energy consumers without online access to their energy account(s). Data holders must take reasonable steps to support data sharing for offline customers and must not impose additional eligibility requirements, such as requiring online access prior to data sharing.

Reference

CDR Support Portal: Offline Customer Guidance

Example

Authenticate: Redirect to Web with One Time Password

Version introduced
1.16.1
Date introduced

17 May 2022

Date modified

Status
Active