Checklist ref
5CM2.01.20
Area
5CM2. DH Withdrawal
Wireframe ref
20
Type
CX Guideline
Requirement level
MAY
Participant
Data Holder
Statement
A push notification is shown as an example notification only. Data holders must use ordinary means of contacting the relevant account holder(s) as outlined in CDR Rules 4A.14(2) and 1.7(1). A data holder may agree with the account holder on a “particular means of contacting the account holder for the purposes of the relevant provision”. Data holders are required to provide an online disclosure option management service, and may negotiate to provide joint account notifications online in line with this provision even where the consumer otherwise receives notifications via non-digital channels.
Reference
CDR Rule 4A.14(2), 1.7(1)
Example
Consent Management (Data holder): Withdrawal
Version introduced
1.15.0
Date introduced
17 December 2021
Date modified
26 February 2025
Status
Active