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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Consumer Experience (CX) Guidelines
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02. Vulnerable consumers

02. Vulnerable consumers

Checklist ref

3AU2.02.04

Area
3AU2. Joint Account Authorisation
Wireframe ref

04

Type
CX Guideline
Requirement level
MAY
Participant
Data Holder
Statement

Data holders may choose to leverage CDR Rule 4A.15 by allowing a vulnerable joint account holder to share joint account data as if it were from an individual account. This may mean that the other account holder(s) are not alerted to the sharing of that data, and are not provided with an equivalent dashboard as per CDR Rule 4A.13. The CX research and community consultation suggested that such an approach would support vulnerable consumers in accessing and benefitting from the CDR.

Reference

CDR Rule 4A.15 and 4A.13 | CX Research: 2020 Phase 3, Round 3 report; Joint accounts & the Consumer Data Right (Consumer Policy Research Centre)

Example

Authorise: Authorisation to disclose joint account data

Version introduced
1.15.0
Date introduced

17 December 2021

Date modified

26 February 2025

Status
Active