Logo
  • Overview
  • Consent
  • Authenticate
  • Authorise
  • Consent Management
  • Notifications
Data Standards Body | CX Guidelines

CX Guidelines

Overview

Consent

Authenticate

Authorise

Consent Management

Notifications

Keep in touch

DSB Newsletter

Website use

Accessibility Statement

Copyright

Privacy

Disclaimer

In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Consumer Experience (CX) Guidelines
/
Overview
/
CX Checklist
/
CX Guidelines
/
03a. Using OSPs

03a. Using OSPs

Checklist ref

4CM1.03a.07

Area
4CM1. DR Dashboard
Wireframe ref

07

Type
CX Guideline
Requirement level
MAY
Participant
Data Recipient
Statement

Where outsourced service providers are used, CDR Rule 4.11(3)(f) requires the accredited person to give the consumer information about the OSP in the consent flow but not on dashboards. These guidelines recommend that any OSP listed during consent and their roles be surfaced in dashboards as well to support consistency and meet consumer expectations, as identified in consumer research.

Reference

CDR Rule 4.11(3)(f) | CX Research: 2020 Phase 3, Round 4 and 5 report

Example

Consent Management (Data recipient): Collection and use consents

Version introduced
1.15.0
Date introduced

23 December 2021

Date modified

7 March 2025

Status
Active