1CO.03c.20
20
As per rule 4.20J, withdrawing consents using a simple alternative method of communication can be to the CDR representative principal or the CDR representative. When seeking to address the requirements of rule 4.20E(3)(m)(ii), recipients should include the method of communication for the party the consumer is most familiar with. CDR representative principals must include the details of the simple method of communication in their CDR policy. Where a consumer contacts the CDR representative principal, rather than the CDR representative, the principal may also choose to present contact details that align with the brand, name, or domain of the CDR representative to maintain consistency in the interaction.
CDR Rule 4.20J, 4.20E(3)(m)(ii) | 10 Usability Heuristics for User Interface Design: Match Between the System and the Real World (Nielsen)
Consent: Collection and use consents
23 December 2021
5 March 2025