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Consumer Experience (CX) Guidelines

01. User identifier

Checklist ref

2AU.01.20

Area
2AU. Redirect to Web with OTP
Wireframe ref

20

Type
CX Guideline
Requirement level
MAY
Participant
Data Holder
Statement

Data holders should use a user identifier that is consistent and familiar with their existing digital channel experiences and use terminology that aligns with the intended sector. Some example user identifiers are email address, user name, mobile number and customer ID.

Reference

Example

Authenticate: Redirect to Web with One Time Password

Version introduced
1.16.0
Date introduced

25 February 2022

Date modified

22 September 2025

Status
Active
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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.