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Consumer Experience (CX) Guidelines

02. Vulnerable consumers

Checklist ref

3AU2.02.03

Area
3AU2. Joint Account Authorisation
Wireframe ref

03

Type
CX Standard
Requirement level
MAY
Participant
Data Holder
Statement

In relation to the joint account alert standards in this section, data holders MAY provide further information about any services or processes in place for supporting vulnerable consumers or reporting risks of physical, psychological, or financial harm or abuse to the data holder.

Reference

Notification Standards, Notifications: Joint Account Alerts, Joint account notifications: Further information

Example

Authorise: Authorisation to disclose joint account data

Version introduced
1.15.0
Date introduced

17 December 2021

Date modified

17 March 2022

Status
Active
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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.