Developing the CX Standards and Guidelines

The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, industry consultation, and in collaboration with key government agencies.

The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, consultation, and collaboration with industry, while working closely with the Technical Working Group and the ACCC, OAIC, and Treasury.

Community consultation is conducted on the Standards and in public workshops involving data holders, data recipients, ecosystem participants, consumer advocates, and government representatives. Standards Maintenance and CX Guidelines consultations are also part of this ongoing process.

Feedback and guidance is also provided by Advisory Committee members who represent the financial sector, consumer groups, energy sector, and software vendors.

To date, the DSB has conducted consumer research with over 1000 diverse and representative participants across Australia. This ongoing research influences the content and form of the guidelines and standards.

The outputs of CX research and consultation can be found in publications on the CX reports page and on the Consumer Data Standards (CDS) website. Additional outputs are announced via our newsletter.

Activities and outputs

• Phase 1 Reports (2019) (December 2018 – February 2019)
• Phase 2 Research Reports (2019) (April 2019 – July 2019)
• Phase 3 Research Reports (2020, R1-6) (February 2020 – November 2020)
• CX reports (November 2021 – Present)
• Community Engagement Reports (2018–2022)
• CX metrics artefact covering ways to measure consent quality, trustworthiness, propensity to willingly share data, and other characteristics
• Research Participant demographics highlighting engagement, figures and percentages for demographic information, financial literacy, energy literacy, digital use and CDR behavioural archetypes
• CDR Behavioural archetypes to segment and succinctly describe the different drivers, behaviours and needs observed throughout research. Each archetype is a representation of actions and general attitudes toward data sharing

Last updated

This page was updated @August 29, 2024