CX Checklist v1.16.1.2022.05.20

v1.16.1 contains all existing CX Standards plus new and revised guidelines and wireframe references. Added • Consent- Trusted Advisers disclosure consents, Insight disclosure consents • Authenticate- Redirect with One Time Password (Offline customer guidance) • Consent management (Data recipient)- Trusted Advisers disclosure consents Modified Minor revisions to: • Consent- Collection and use consents, Amending consents • Consent management (Data recipient)- Collection and use consents • Consent management (Data holder)- Authorisations (default example; amended authorisations; offline customers), Withdrawal

CX Checklist