Checklist ref
1CO0.00.07
Area
1CO0. Pre-Consent
Wireframe ref
07
Type
CX Guideline
Requirement level
MAY
Participant
Data Recipient
Statement
Where possible and appropriate, data recipients may provide alternative methods for data access based on the use case, customer preferences, and to support voluntary consent. This may include manual upload. However, data recipients may also highlight the benefits of using CDR over alternatives, such as being considered a safer, more secure, and increasingly viable method for data access — particularly with the introduction of multi-factor authentication and other security controls that prevent other methods from being reliable or used at all.
Reference
CX Research: 2019 Phase 2, Stream 1-2; Other 2022, 2023 (unpublished)
Example
Consent: Pre-consent
Version introduced
1.35.0
Date introduced
16 September 2025
Date modified
Status
Active