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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Consumer Experience (CX) Guidelines
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00. Redirect to App - general

00. Redirect to App - general

Checklist ref

2AU1.00.09

Area
2AU1. Redirect to App
Wireframe ref

09

Type
CX Standard
Requirement level
MAY
Participant
Data Holder
Statement

Data holders MAY add a 'profile selection' step or equivalent prior to the account selection step if a single identifier provides access to different customer accounts. For example, one customer ID may give access to business customer and individual customer accounts. The 'profile selection' step SHOULD only be considered if it is an existing customer experience, and SHOULD be as minimal as possible to avoid introducing unwarranted friction (having regard to CDR Rule 4.24).

Reference

Authorisation Standards, Authorisation: Profile selection

Example

Authenticate: Redirect to App

Version introduced
1.35.0
Date introduced

22 September 2025

Date modified

Status
Active