03. Unavailable accounts - All accounts can be shown

3AU.03.09

09

Data holders should provide clear explanations to consumer about why their accounts are unavailable. These explanations should only reference account types that the consumer holds, and should be contextually shown in relation to the account where possible. Data holders should use appropriate interventions to mitigate cognitive overload, facilitate comprehension, and provide transparency and consumer control. This can be done in a variety of ways, including through the use of design patterns like progressive disclosure, micro and/or descriptive copy, and with the use of microinteractions.

CX Research 8, 19

Authorise: Authorisation to disclose

24 September 2025