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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Consumer Experience (CX) Guidelines
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05. Unavailable accounts

05. Unavailable accounts

Checklist ref

3AU1.05.02

Area
3AU1. Amending Authorisation
Wireframe ref

02

Type
CX Standard
Requirement level
SHOULD
Participant
Data Holder
Statement

If certain accounts are unavailable to share, data holders SHOULD show these unavailable accounts in the account-selection step. Data holders SHOULD communicate why these accounts cannot be selected, and this SHOULD be communicated as in-line help or as a modal to reduce on-screen content. Data holders MAY provide instructions on how to make these accounts available to share, and this SHOULD be communicated as in-line help or as a modal to reduce on-screen content. Note: Unavailable accounts are to be interpreted in accordance with the rules on eligible consumers and required consumer data.

Reference

Authorisation Standards, Unavailable Accounts: Displaying accounts | CX Research 9

Example

Authorise: Amending authorisations

Version introduced
1.35.0
Date introduced

24 September 2025

Date modified

Status
Active