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Consumer Experience (CX) Guidelines

03. One Time Password

Checklist ref

2AU.03.04

Area
2AU. Redirect to Web with OTP
Wireframe ref

04

Type
CX Standard
Requirement level
MUST
Participant
Data HolderData Recipient
Statement

Data holders and data recipients MUST clearly refer to a “One Time Password” in consumer-facing interactions and communications. The use of the term “One Time Password” MAY be presented alongside an existing term used by a data holder (e.g. Netcode, one time pin etc.).

Reference

Authentication Standards, Authentication: ‘One Time Password’ (OTP) | CX Research 10

Example

Authenticate: Redirect to Web with One Time Password

Version introduced
1.4.0 or earlier
Date introduced

12 August 2020 or earlier

Date modified

22 September 2025

Status
Retired
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In the spirit of reconciliation, the Data Standards Body acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.