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Consumer Experience (CX) Guidelines

Account Origination Experiment - CX Research Report (Q2 2024)

Published

In response to community feedback, the DSB commenced ‘experiments’ to explore speculative CDR propositions, especially in the context of actions being considered in the CDR. A simple bank account origination use case was the first experiment subject used to test and explore the CDR’s capabilities.

A report has been finalised that discusses the findings and insights generated through a government collaboration with industry, which explored how the CDR might enable mortgage refinancing.

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Full report can be viewed via Noting Paper 348 on GitHub.

CX research report can be found in the appendix.

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