Account Origination Experiment - CX Research Report (Q2 2024)

In response to community feedback, the DSB commenced ‘experiments’ to explore speculative CDR propositions, especially in the context of actions being considered in the CDR. A simple bank account origination use case was the first experiment subject used to test and explore the CDR’s capabilities.

A report has been finalised that discusses the findings and insights generated through a government collaboration with industry, which explored how the CDR might enable mortgage refinancing.

Full report can be viewed via Noting Paper 348 on GitHub.

CX research report can be found in the appendix.