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Consumer Experience (CX) Guidelines
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Overview
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Participant demographics
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Table 13. CDR behavioural archetypes

Table 13. CDR behavioural archetypes

Archetype
Description
# of participants
% of participants
⬛
Sceptic

Low propensity to share Sceptics are less trusting of organisations and/or technology. They generally value control, and are adverse to data sharing based on experience with current practices.

87

21.2%

🟧
Assurance seeker

Medium Low propensity to share Assurance seekers want to read additional information. They generally value familiarity and external reference/support, and are apprehensive to new experiences.

199

48.5%

🟨
Sensemaker

Medium High propensity to share Sensemakers need to understand how the process works. They generally value details, and can trust the process if given enough valuable information.

117

28.5%

🟪
Enthusiast

High propensity to share Enthusiasts are excited to get the benefits of CDR. They generally value simple experiences once trust is established.

17

4.1%