Wireframe ref | Type | Requirement level | Statement | Reference | Checklist ref | Focus area |
|---|---|---|---|---|---|---|
01 | CX Guideline | MAY | CX research has demonstrated that transparency during the onboarding process, such as to outline what the ADR will and will not do with the consumer's data, increases the trustworthiness of the process and propensity to willingly consent. | CX Research: 2019 Phase 1; 2019 Phase 2, Stream 1-2 | 1CO0.00.01 | |
02 | CX Guideline | MAY | Appropriate pre-consent and onboarding experiences should be considered to funnel consumers towards the most appropriate consent flow for their needs. This can reduce cognitive load for consumers, and prevent consumers from inadvertently being presented incorrect steps and details. | 1CO0.00.02 | ||
03 | CX Guideline | MAY | For disclosure consents, where the data recipient does not intend to offer the ability to actively select the disclosure recipient, it is recommended they clearly and upfront state who the disclosure recipient will be and their data handling practices as part of pre-consent. This supports informed consent and transparency. | 1CO0.00.03 | ||
04 | CX Guideline | MAY | The following tools, models, and bodies of evidence can be used by CDR participants to inform the way they design value propositions and onboarding. These approaches have been demonstrated to support trustworthiness, increase propensity to consent, and influence perceptions of data sharing under the CDR. The following artefacts, based on CX research, provide useful behavioural insights: • Fogg Behavior Model – This model identifies three elements—Motivation, Ability, and a Prompt—as key to driving behaviour change. CX research (2019, 2021–2022) used this model to test various CDR value propositions as prompts, gauging consumer participants’ motivation and ability to proceed. For specific examples, see Disclosure consent research report and One Time Password research report. • Switching Canvas – This artefact captures the push and pull factors influencing whether consumers try something new. CX research (2019–2020) used it to explore consumer attitudes towards CDR and data sharing across various use cases. For more information, including a summary of factors, see Phase 3, Rounds 6 report PDF, page 30. • Trust–Benefit Scale – This artefact explores attitudes and generalised characteristics across different scenarios. CX research (2020) used it to map consumer trust in CDR processes against perceived benefits from the data recipient. For more information, including generalised characteristics and attitudes, see Phase 3, Rounds 6 report PDF, page 31. • Behavioural Archetypes – These archetypes describe four key behavioural segments based on attitudes, needs, and likelihood to consent. Developed and iterated through CX research (2020–2025), they provide a foundation for tailoring value propositions and content to different consumer types. For more information, see CDR behavioural archetypes. | 1CO0.00.04 | ||
05 | CX Guideline | MAY | Data recipients should clearly communicate the value of sharing data as part of the CDR. This may include information on the CDR process, data handling and data protections. | CX Research: 2019 Phase 1; 2020 Phase 3; 2021 Disclosure consent; 2022 Consent Review; Other 2022, 2023 (unpublished) | 1CO0.00.05 | |
06 | CX Guideline | MAY | The CDR Rules do not prohibit alternative methods of data sharing. However, requests to obtain data through non-CDR mechanisms must remain separate from CDR consents. For more details, see CDR Support Portal: Guidance on screen-scraping. | 1CO0.00.06 | ||
07 | CX Guideline | MAY | Where possible and appropriate, data recipients may provide alternative methods for data access based on the use case, customer preferences, and to support voluntary consent. This may include manual upload. However, data recipients may also highlight the benefits of using CDR over alternatives, such as being considered a safer, more secure, and increasingly viable method for data access — particularly with the introduction of multi-factor authentication and other security controls that prevent other methods from being reliable or used at all. | CX Research: 2019 Phase 2, Stream 1-2; Other 2022, 2023 (unpublished) | 1CO0.00.07 | |
08 | CX Guideline | MAY | CX research has shown that consumers are more likely to willingly consent when the value of doing so is clearly outlined before consent is requested. This includes helping consumers understand: • Effort required – A simple statement like “This should only take a few minutes” helps set expectations and reduce friction. • Trust and confidence in data handling – Different consumer behavioural archetypes respond to different cues: ◦ Sceptics gain confidence when they know who is involved and how their data will be handled. ◦ Assurance seekers are reassured when the role of the government and data handling protections are explained. ◦ Sensemakers benefit from a concise overview of how data is accessed, controlled, and protected in CDR. ◦ Enthusiasts respond well to clear references to the government’s role, which reinforces trust. Presenting this information upfront helps build trust, reduce uncertainty, and increase the likelihood of consent. | CX Research: 2021 Disclosure consent | 1CO0.00.08 | |
09 | CX Guideline | MAY | Accredited persons can use the CDR logo after accepting a Trade Mark Licencing Agreement (TMLA) with the ACCC. The CDR logo is a registered trade mark owned by the Commonwealth of Australia, and entities may only use the CDR logo for the Licensed Purpose specified in the TMLA. Inline with the licence, • Prior to the consent request, the CDR logo can be used in relation to the CDR option and after its selection to support education and onboarding. • Accredited persons are permitted to use the CDR logo for 'collection' and 'use' consents, but not for 'disclosure' alone. The CDR logo may be used if collection, use, and disclosure consents are bundled in a single journey. • CDR representatives cannot use the CDR logo because they do not fall into a class of persons who can use the CDR logo for a Licensed Purpose. Use of the CDR logo helps facilitate consistency, familiarity, and trust in the CDR ecosystem. | CX Research: 2019 Phase 2, Stream 1 and 3 | ACCC CDR logo - ACCC Fact sheet | 1CO0.00.09 | |
10 | CX Guideline | MAY | Data recipients should include a link to their specific page on www.cdr.gov.au/find-a-provider for accreditation verification purposes. Referencing government accreditation or trusted parties provides social proof, which increases trust and legitimacy. CX research found this gave consumers instant reassurance and positively influenced their decision to continue. This was especially valued by the Assurance Seeker, Sensemaker, and Enthusiast behavioural archetypes. | CX Research: 2019 Phase 2, Stream 1; 2020 Phase 3, Round 3 | 1CO0.00.10 | |
11 | CX Guideline | MAY | Data recipients should include a pre-consent step before a consumer’s first consent. Pre-consent may not be necessary for subsequent consent flows, unless significant time has passed since the consumer’s last consent. | 1CO0.00.11 | ||
12 | CX Guideline | MAY | Information presented throughout the CDR journey should adhere to the Accessibility Standards. This includes: • making it easier to see and hear content, including separate foreground information from the background; • making all functionality available from a keyboard; • making it easier to operate functionality using various input devices; • making text content readable and understandable; • helping users avoid and correct mistakes. | CX Research: 2019 Phase 2, Stream 1 | 1CO0.00.12 | |
13 | CX Guideline | MAY | These artefacts focus on the general CDR proposition and pre-consent experience. Additional considerations apply for specific consent types. For further guidance, see CX Guidelines: • Collection and use consent – Business consumer statement • Accredited persons disclosure consents – Bundled CDR consents • Trusted Advisor disclosure consents • Insight disclosure consents • Business consumer disclosure consents | 1CO0.00.13 | ||
14 | CX Guideline | MAY | The ability to return to earlier steps should be present and visible wherever possible throughout the consent flow to ensure user control and freedom. | 10 Usability Heuristics for User Interface Design: User control and freedom (Nielsen) | 1CO0.00.14 | |
15 | CX Guideline | MAY | CDR participants should use visual cues, such as text styling and icons, to help break up content and assist in making content scannable, digestible and memorable. This was especially valued by Enthusiast, Assurance seeker, Sensemaker behavioural archetypes. | CX Research 8, 19; 2021 Disclosure Consent | 1CO0.00.15 | |
16 | CX Guideline | MAY | Data recipients should provide upfront information to help consumers understand and trust the process. CX research found that clear, early guidance increased confidence and helped consumers feel informed. When explaining the major stages of the Consent Flow, use plain, consistent language—such as Choose, Connect, and Confirm. Repeating these terms throughout the journey helps build familiarity with the CDR process. Providing this context before entering the flow encouraged users to explore CDR and reduced perceptions that the process was a ‘marketing trick’. This was especially valued by the Sceptic, Sensemaker, and Enthusiast behavioural archetypes. | CX Research: 2021 Disclosure Consent | 10 Usability Heuristics for User Interface Design: Consistency and standards (Nielsen) | 1CO0.00.16 | |
17 | CX Guideline | MAY | To build trust, encourage adoption, and support understanding across all behavioural archetypes, data recipients should clearly and briefly indicate how they handle and protect consumer data. CX research found that this may include: • How data is protected • Not selling or sharing data without consent • Simple ways to manage or stop sharing at any time • Whether data will be deleted or de-identified after a set period • What happens in the event of a security breach • Links to CDR protections, complaint handling and other trusted sources To reduce drop-off and improve completion, data recipients are encouraged to provide this information upfront during Pre-consent. This information is also required to be surfaced at key points in the Consent Model. For details, refer to the relevant stage in the CX Guidelines. CX research found this helped consumers feel informed and more confident in continuing. | CX Research: 2019 Phase 1; 2019 Phase 2; 2021 Disclosure consent; 2022 Consent Review; Other 2022, 2023 (unpublished) | 1CO0.00.17 |